Last Updated: August 8, 2026
Custom Boxes Deals ships custom packaging orders throughout the United States, United Kingdom, Canada, Australia, New Zealand, and other international destinations worldwide.
This Shipping Policy explains our production timelines, standard and expedited shipping options, delivery estimates, tracking process, customs responsibilities, and procedures for shipments that are delayed, damaged, or lost in transit.
Because every order is custom manufactured, production time and shipping transit time are separate stages of the order process.
This Shipping Policy should be read together with our Terms & Conditions and Return & Refund Policy.
Nothing in this Policy limits any mandatory right or remedy that cannot lawfully be excluded or restricted.
A custom packaging order generally passes through the following stages:
Production time does not include shipping transit time.
Similarly, time spent waiting for customer artwork, proof approval, specification approval, required payment, or requested revisions is not counted as active production time.
Our standard production time is normally:
6–8 business days
Production generally begins after:
Production time is calculated separately from shipping transit time.
Certain products, materials, quantities, complex structures, speciality finishes, or unusual specifications may require additional production time.
If we expect an order to require longer than our normal production estimate, we will communicate the applicable estimate as part of the quotation or order process.
For qualifying orders, rush production may be available.
Our normal rush-production estimate is:
3–5 business days
Rush production is subject to:
A 10% rush-production surcharge applies when rush production is approved.
Rush production must be requested before standard production has started.
Once an order has entered standard production, we cannot guarantee that it can be converted to rush production.
Rush production speeds up the manufacturing stage only. It does not automatically provide expedited shipping.
Standard shipping is free worldwide for orders accepted by Custom Boxes Deals, including orders shipped to the United States, United Kingdom, Canada, Australia, New Zealand, and other supported international destinations.
This means we do not charge the customer a standard parcel or freight shipping fee for the normal shipping service included with an accepted order.
Free standard shipping does not include:
Those items are addressed separately below.
After production is complete and the shipment has been released to the carrier, our standard shipping transit estimate for the United States, United Kingdom, Canada, Australia, New Zealand, and other supported international destinations worldwide is:
10–15 business days
This is the estimated carrier transit period and is separate from our 6–8 business-day standard production time.
For a standard order, customers should therefore allow for:
6–8 business days of production after all production requirements are completed, plus approximately 10–15 business days of shipping transit.
Time required before production begins — including artwork preparation, revisions, proof approval, specification approval, or outstanding payment — is additional.
Transit estimates may vary because of:
Unless expressly guaranteed by us in writing, production and transit dates are estimates rather than guaranteed delivery dates.
For customers requiring faster carrier transit, expedited shipping may be available for qualifying orders and destinations.
Our normal expedited transit estimate is:
7–10 business days after the shipment is released to the carrier.
Expedited shipping is separate from rush production.
An additional 10% expedited-shipping surcharge applies when expedited shipping is selected and approved. The applicable charge will be disclosed as part of the quotation, invoice, or order confirmation before the service is accepted.
Availability depends on:
Expedited shipping reduces estimated transit time only and does not automatically shorten production time.
Customers with an urgent deadline may request both services, subject to availability.
Where both are approved:
Rush production: approximately 3–5 business days
Expedited transit: approximately 7–10 business days
The rush-production surcharge and expedited-shipping surcharge are separate charges.
Selecting one service does not automatically include the other.
Customers working toward an event, product launch, retail deadline, promotion, or other time-sensitive date should tell us about the required date before approving the final proof.
We will advise what is reasonably achievable based on the order specifications and destination.
Unless we expressly guarantee a particular delivery date in writing, estimated production and transit periods are not delivery guarantees.
For the purposes of our standard production and transit estimates, business days generally mean:
Monday through Friday
and exclude applicable production, carrier, banking, and public holidays.
Weekends and applicable holidays are not normally counted as business days.
Different carriers and international destinations may observe different holiday schedules.
We select appropriate national, international, parcel, freight, or logistics carriers based on factors such as:
Smaller orders may ship through parcel networks, while larger bulk orders may require freight transportation.
Unless a specific carrier or shipping service is expressly agreed in writing, Custom Boxes Deals may select the appropriate carrier and service for the order.
Once an order has shipped and tracking information becomes available, the Custom Boxes Deals team sends the tracking information to the customer by email.
Tracking information is therefore provided manually by our team rather than relying solely on an automatic carrier notification.
Tracking availability and the level of shipment detail displayed may vary depending on the carrier and shipping service.
For freight or multi-carton shipments, more than one tracking number or shipment reference may be provided where applicable.
Custom Boxes Deals accepts and ships orders internationally, including to the United States, United Kingdom, Canada, Australia, New Zealand, and other supported destinations worldwide.
Standard shipping is provided at no additional standard shipping charge for accepted international orders.
However, international shipments may be subject to:
These charges are the customer’s responsibility.
Unless we expressly state otherwise in writing, such charges are not included in our standard free-shipping offer or product/order price.
Customs rules, tax rates, and government charges are determined by the destination country or applicable authorities and are outside our control.
Customers are responsible for understanding any import requirements that apply to their destination and products.
International shipments may be inspected, held, delayed, or otherwise processed by customs or other government authorities.
Custom Boxes Deals does not control customs-clearance times.
The customer is responsible for providing information or documentation reasonably required from them for customs clearance and for paying applicable duties, taxes, brokerage charges, or other destination-country fees.
A customs delay does not automatically make an otherwise properly produced and shipped custom order refundable.
Mandatory rights under applicable law remain unaffected.
Shipping and delivery dates shown or communicated by Custom Boxes Deals are estimates unless we expressly confirm a guaranteed delivery date in writing.
Delivery may be affected by circumstances such as:
We will provide available tracking information so customers can follow the shipment after dispatch.
If your packaging is required for:
please tell us before final proof approval.
We can review production and shipping options and advise whether standard or expedited service is appropriate.
Customers should not rely on an important deadline that has not been expressly communicated to and accepted by Custom Boxes Deals.
Customers are responsible for providing a complete and accurate shipping address.
Please carefully verify:
After a shipment has been dispatched, we cannot guarantee that the carrier will be able to intercept, redirect, or correct it.
If an incorrect or incomplete customer-provided address results in:
the customer may be responsible for the resulting costs where permitted by applicable law.
The customer is responsible for reasonably cooperating with the carrier when delivery requires:
If a carrier cannot complete delivery because of circumstances attributable to the customer, additional storage, re-delivery, return, or related charges may apply.
If an order arrives damaged during transportation, contact Custom Boxes Deals promptly.
Please retain and photograph:
Customers should not discard damaged cartons or affected products until we confirm that they are no longer required.
Custom Boxes Deals will review the available evidence and, where appropriate, investigate the shipment with the applicable carrier.
If transit damage is confirmed, we will provide an appropriate resolution based on the affected order and circumstances.
The resolution may include:
If tracking indicates that an order may have been lost in transit, contact:
Custom Boxes Deals will investigate the shipment with the applicable carrier.
A shipment may need to remain under carrier investigation until its status can reasonably be determined.
If the shipment is confirmed lost, Custom Boxes Deals will handle the customer resolution.
Depending on the circumstances, the resolution may include:
Customers are not expected to resolve a confirmed carrier-loss claim entirely on their own when the shipment was arranged by Custom Boxes Deals.
Bulk orders may sometimes travel in multiple cartons or shipping units.
If one part of a multi-carton shipment appears to be missing:
We will review the shipment information and work with the applicable carrier where an investigation is necessary.
A carrier-related missing carton is handled as a shipping issue.
A confirmed manufacturing quantity shortage is handled under the applicable order specifications and our Return & Refund Policy.
Transit damage and manufacturing defects are different issues.
Shipping Policy
This Policy governs issues such as:
Our Return & Refund Policy governs issues such as:
An issue involving both manufacturing and transportation may be reviewed under both policies as appropriate.
To the extent permitted by applicable law, Custom Boxes Deals is not responsible for delays caused by circumstances outside our reasonable control.
These may include:
We will make reasonable efforts to assist with available shipment information and carrier investigation where appropriate.
Nothing in this section excludes or limits a mandatory customer right that cannot lawfully be excluded.
Our normal business-day calculations are based on Monday through Friday operations.
Production, carriers, customs agencies, banks, and logistics providers may close or operate at reduced capacity during public holidays and other observed closures.
Orders placed or produced close to holiday periods may therefore require additional time.
Where a significant known closure materially affects an order estimate, we will make reasonable efforts to communicate the impact.
| Shipping Item | Custom Boxes Deals Policy |
|---|---|
| Standard production | 6–8 business days |
| Rush production | 3–5 business days |
| Rush-production surcharge | Additional 10% |
| Standard transit | 10–15 business days after shipment |
| Expedited transit | 7–10 business days after shipment |
| Expedited-shipping surcharge | Additional 10% |
| Standard shipping cost | Free worldwide |
| Business days | Monday–Friday, excluding applicable holidays |
| Production begins | After required artwork, proof/specification approval and applicable payment requirements are completed |
| Production vs. transit | Separate time periods |
| Tracking | Sent by email manually by the Custom Boxes Deals team |
| Primary shipping markets | United States, United Kingdom, Canada, Australia and New Zealand |
| Other international destinations | Worldwide, subject to order acceptance and carrier availability |
| Customs/import charges | Customer responsibility |
| Lost shipment | CBD investigates with carrier and resolves confirmed loss |
| Transit damage | CBD reviews evidence, investigates where appropriate and resolves confirmed damage |
| Standard exchanges | Governed separately by the Return & Refund Policy |
| Important deadline | Must be communicated before final proof approval |
This Shipping Policy should be read together with our:
If an order-specific quotation, invoice, or written agreement contains shipping terms specifically agreed for that order, those order-specific terms may apply as described in our Terms & Conditions.
Mandatory rights under applicable law remain unaffected.
We may update this Shipping Policy from time to time to reflect changes in:
The “Last Updated” date at the top of this page identifies the current version.
Changes will not retroactively remove mandatory rights relating to an already accepted order where prohibited by applicable law.
For questions about production, tracking, shipping, delivery, lost shipments, or transit damage, contact:
Custom Boxes Deals
295 5th Ave
New York, NY 10016
United States
Phone: +1 888-316-7748
Email: sales@customboxesdeals.com
For an existing shipment, please include your order number and available tracking information.
