Last Updated: October 9, 2026
At Custom Boxes Deals, we are committed to providing high-quality custom packaging that meets our customers’ approved specifications. Since our packaging products are made to order based on individual requirements, including size, material, artwork, printing, and quantity, returns and refunds are subject to specific conditions.
This policy explains how we handle custom-made products, damaged or defective orders, cancellations, returns, replacements, and refunds.
All packaging orders at Custom Boxes Deals are manufactured according to customer-approved specifications. Production begins after the customer confirms the final order details, including dimensions, material, quantity, printing requirements, artwork, and design.
Because our products are made specifically for each customer, we generally do not accept returns or issue refunds for:
These restrictions do not apply to verified manufacturing defects, damaged products, incorrect orders, or situations where a refund is required by applicable law.
If your order arrives damaged, defective, or different from the approved specifications, please contact us within 3 business days of delivery.
To help our team review your claim, please provide:
Our support team will review the information and may request additional details or arrange an inspection of the affected products.
If the issue is confirmed, we may offer an appropriate resolution, including:
For confirmed manufacturing defects or errors caused by Custom Boxes Deals, we will cover reasonable return shipping costs or provide prepaid return instructions when a physical return is required.
Customers should report defective, damaged, or incorrect products within 3 business days of delivery to help us investigate and resolve issues promptly.
If a physical return is required, our team will provide return instructions. We generally request that approved returns be shipped within 10 days of delivery, where reasonably possible.
Returned products should include their original packaging whenever available and must be packaged securely to prevent additional damage during transit.
These reporting and return timelines do not limit any rights or remedies available under applicable law.
Custom packaging products that match the approved order specifications and have no manufacturing defects are generally not eligible for return or refund once production has started.
A product is considered consistent with the approved order when it meets the agreed dimensions, materials, quantity, printing requirements, artwork, and other confirmed specifications, subject to any disclosed manufacturing tolerances.
If you request a change, reprint, or replacement of a non-defective product, additional production and shipping charges may apply.
Our team will provide a quotation for any requested modifications before proceeding.
If you need to cancel an order, please contact us as soon as possible at sales@customboxesdeals.com.
Cancellation requests are reviewed based on the production status and any work already completed.
If we cannot ship your order within the agreed timeframe, we will notify you and provide the cancellation and refund options required by applicable law.
Refunds for defective or incorrect products are reviewed after we receive sufficient claim information and, where necessary, inspect the affected items.
Once a refund is approved, we aim to initiate payment to the original payment method within 3 business days.
Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.
Refunds required by applicable federal or state law will be processed within the legally required timeframe.
Shipping fees, artwork charges, setup costs, and completed production expenses may be non-refundable for voluntary cancellations where permitted by law and consistent with the disclosed order terms.
These deductions do not apply where a full refund is legally required.
Return shipping responsibilities depend on the reason for the return.
We recommend using a trackable shipping service for any approved return unless we provide a prepaid shipping label.
All authorized returns must be shipped by mail or an approved carrier.
Before returning any products, customers must contact our support team and receive return authorization and shipping instructions.
The correct return address will be provided after your request is reviewed.
Please do not ship products directly to our business address unless our team specifically instructs you to do so.
To request a return, replacement, refund, or cancellation, contact our customer support team.
Please include your order number, a description of the issue, and supporting photos or videos when applicable.
Our team will review your request, explain the next steps, and provide return instructions if necessary.
For questions about returns, refunds, cancellations, replacements, or damaged orders, please contact:
Custom Boxes Deals
295 5th Ave
New York, NY 10016
United States
Phone: +1 888-316-7748
Email: sales@customboxesdeals.com
This policy is intended to operate in accordance with applicable United States federal and state consumer protection laws.
Nothing in this policy is intended to waive, restrict, or replace any consumer rights or remedies that cannot legally be excluded, including applicable rights relating to defective products, unfulfilled orders, and delayed shipments.
Custom Boxes Deals may update this Refund & Returns Policy from time to time to reflect changes in business operations, customer service procedures, or applicable legal requirements.
The latest version will be available on this page. Any changes will apply prospectively, subject to applicable law.
