Last Updated: August 8, 2026
Welcome to Custom Boxes Deals.
These Terms & Conditions (“Terms”) govern your access to and use of the Custom Boxes Deals website, your requests for quotations, and any orders you place with us.
Custom Boxes Deals (“Custom Boxes Deals,” “we,” “us,” or “our”) is a trading brand operated by a registered business entity. The legal entity responsible for a particular transaction may be identified on the applicable quotation, invoice, payment record, or order confirmation.
By accessing or using this website, requesting a quotation, approving a proof, making a payment, or placing an order, you agree to these Terms and any order-specific specifications or policies incorporated into them.
If you are placing an order on behalf of a company, organisation, or other entity, you confirm that you have authority to bind that entity to these Terms.
We may update these Terms from time to time. The “Last Updated” date above identifies the current version. Changes apply prospectively unless applicable law requires otherwise.
Submitting a quotation request, purchase request, artwork, or payment does not automatically require Custom Boxes Deals to accept an order.
An order is considered accepted when we issue an order confirmation, invoice, approved job specification, or otherwise confirm acceptance in writing.
We may decline or cancel an order before production begins if, for example:
Any refund due following an order we decline will be handled in accordance with our Return & Refund Policy.
Prices may vary depending on quantity, dimensions, material, board thickness, printing method, colours, coatings, finishes, inserts, structural requirements, shipping requirements, production schedule, and other specifications.
A quotation is valid only for the period stated in that quotation.
Prices shown on the website are for general informational or promotional purposes unless expressly identified as a final price for the exact configuration ordered.
The final written quotation, invoice, and approved job specification sheet control the specifications and pricing of a custom order.
If there is an obvious typographical, technical, or pricing error, we reserve the right to correct it before production begins.
Applicable taxes, duties, customs charges, or other government-imposed charges may be added where required.
Unless different payment terms are approved by Custom Boxes Deals in writing, full payment is generally required before production.
For qualifying orders, Custom Boxes Deals may approve a deposit or partial-payment arrangement.
Where a deposit arrangement is approved, the amount and payment schedule will be stated in the quotation, invoice, or order confirmation.
Any remaining balance becomes due according to the agreed payment schedule and, unless otherwise agreed in writing, no later than when shipment or tracking details are issued.
We may withhold production, shipment, release of goods, or other services while an amount that is due remains unpaid.
Production schedules may be affected by delayed payments.
Customers are responsible for providing accurate billing and payment information.
You are responsible for all artwork, logos, trademarks, photographs, images, text, designs, claims, barcodes, QR codes, symbols, and other material you submit to Custom Boxes Deals.
By submitting content, you represent and warrant that:
You grant Custom Boxes Deals and its manufacturing and fulfilment partners a limited licence to use, reproduce, process, resize, convert, transmit, and otherwise handle the submitted content only as reasonably necessary to prepare, manufacture, quality-check, package, and ship your order.
You retain ownership of the original intellectual property that you submit to us.
We reserve the right to refuse artwork that we reasonably believe is unlawful, infringing, fraudulent, defamatory, hateful, deceptive, or otherwise inappropriate for production.
Custom Boxes Deals may inspect artwork for technical print readiness, but this does not mean that we verify or approve the legal, factual, regulatory, or commercial accuracy of your content.
You are responsible for reviewing and confirming all information appearing on your packaging, including where applicable:
Custom Boxes Deals is a packaging manufacturer and printing provider and does not provide legal or regulatory approval of customer packaging.
Unless otherwise agreed, artwork should be supplied in a production-ready format using CMYK colour mode and at a minimum effective resolution of 300 DPI for raster images.
Artwork supplied in RGB or another colour space may require conversion to CMYK.
Colour changes may occur during that conversion.
Low-resolution, compressed, improperly prepared, or incorrectly sized artwork may result in visible pixelation, blur, distortion, or other print-quality limitations.
Custom Boxes Deals is not responsible for defects caused by unsuitable customer-supplied artwork where the issue was visible in, inherent in, or reasonably attributable to the supplied file.
Production requires customer approval of the applicable digital proof and job specification sheet unless we expressly agree otherwise in writing.
Written approval may include approval by email or another documented electronic method accepted by Custom Boxes Deals.
The proof is your opportunity to verify:
You must review the proof and specification sheet carefully before approving them.
Once approval is provided, Custom Boxes Deals may rely on that approval and manufacture the order according to the approved specifications.
We are not responsible for customer-requested specifications, corrections, or requirements that were not included in the approved proof or job specification.
Changes requested after approval may result in additional charges and changes to the production schedule.
Once production has started, changes may no longer be possible.
For certain qualifying bulk orders, Custom Boxes Deals may provide a physical sample, production sample, photograph, or video showing an initial manufactured unit before completing the full production run.
This service is available only when confirmed as part of the applicable order.
Unless expressly agreed otherwise, photographs and videos are provided for visual reference and cannot perfectly reproduce physical colour, texture, material thickness, coating, gloss, or other tactile characteristics.
Approval of a first unit, sample, photograph, or video authorises us to continue production based on that approved result, subject to normal manufacturing tolerances.
Customers should not rely on computer screens, phones, tablets, digital proofs, or office printers as exact representations of final printed colour.
The appearance of printed colours may vary due to factors including:
Pantone or PMS colour matching may improve colour consistency when specifically included in the order, but commercially reasonable production variation may still occur.
Repeat orders may also show minor differences from previous production batches.
Such normal manufacturing variations are not automatically considered defects.
Custom packaging is manufactured through industrial printing, cutting, scoring, folding, gluing, laminating, finishing, and assembly processes.
Minor variations may occur between individual units and between production runs.
These may include commercially reasonable differences in:
A product that remains materially consistent with the approved specifications and falls within commercially reasonable manufacturing tolerances will not be considered defective solely because of such minor variation.
Where a customer requires an unusually strict tolerance, the requirement must be disclosed to Custom Boxes Deals and accepted by us in writing before the order is placed.
Custom manufacturing processes may result in minor production quantity variations.
Unless Custom Boxes Deals expressly guarantees an exact quantity in writing, commercially reasonable overruns or underruns may occur.
Any order-specific quantity policy stated in the quotation, invoice, or job specification will control.
If exact quantity is essential to your project, you must notify us before placing the order so that the requirement can be reviewed and confirmed in writing.
Material recommendations are based on the information provided by the customer and the intended application disclosed at the time of quotation.
Customers are responsible for informing us of any unusual performance, storage, transportation, temperature, moisture, chemical, weight-bearing, or regulatory requirements before production.
Material appearance, thickness, stiffness, texture, and performance may vary within normal manufacturing tolerances.
Samples and photographs should be treated as general references unless a particular material specification is expressly guaranteed in writing.
Not every stock, coating, ink, adhesive, liner, or finishing combination offered by Custom Boxes Deals is suitable for direct food contact.
If your packaging will directly contact food or requires a particular food-contact specification, you must disclose that requirement before placing the order.
Food-contact suitability depends on the selected material and complete packaging construction.
Do not assume that packaging is suitable for direct food contact merely because it is commonly used for bakery, restaurant, takeaway, confectionery, or other food-related products.
Where food-contact compliance is required, obtain written confirmation of the relevant specification from Custom Boxes Deals before approving production.
Some packaging categories offered by Custom Boxes Deals may be intended for industries or products regulated under federal, state, or local law.
These may include, depending on the order, packaging associated with CBD, cannabis-related products, vaping products, tobacco products, supplements, cosmetics, food products, or other regulated goods.
Custom Boxes Deals manufactures and sells packaging only.
We do not sell, manufacture, distribute, recommend, or endorse the regulated products that may ultimately be placed inside the packaging.
By ordering packaging for a regulated product, you represent that:
We may decline an order that we reasonably believe would require us to participate in unlawful activity.
Where included with an order, Custom Boxes Deals may provide design assistance, artwork setup, dielines, structural guidance, or digital proofs.
Unless expressly agreed otherwise, complimentary design services are intended to assist with production of the applicable Custom Boxes Deals order.
Low-resolution digital proofs, including 72 DPI proofs where applicable, may be provided without charge for review purposes.
High-resolution production files, editable source files, or other specialised design files may be available separately upon request and may be subject to additional charges.
Customer-supplied artwork remains the customer’s property.
Unless expressly transferred in writing, Custom Boxes Deals and/or its production partners retain their respective rights in proprietary production methods, manufacturing files, structural engineering, internal working files, plates, dies, tooling, processes, and other production resources created or used to manufacture an order.
If you create or use an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activity and orders placed through your account unless applicable law provides otherwise.
Notify us promptly if you reasonably believe that your account has been accessed without authorisation.
Any stated production time begins only after all requirements necessary to begin production have been completed.
Depending on the order, those requirements may include:
Production times are estimates unless we expressly guarantee a particular date in writing.
Changes requested by the customer, delayed approvals, delayed payment, incomplete artwork, or changes in specifications may extend the production schedule.
Shipping methods, delivery estimates, freight charges, holiday schedules, and related delivery terms are described in our Shipping Policy and any applicable quotation or order confirmation.
Delivery dates are estimates unless expressly guaranteed in writing.
Custom Boxes Deals is not responsible for delays resulting from circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruption, labour disputes, governmental action, or other force majeure events.
Customers are responsible for providing a complete and accurate shipping address.
Additional costs resulting from an incorrect address, failed delivery, customer-requested rerouting, storage, re-delivery, or other customer-caused delivery issue may be charged to the customer where applicable.
Damage, shortage, or delivery claims must be reported according to the procedures and time limits stated in our Shipping Policy or Return & Refund Policy.
Cancellation requests must be submitted in writing.
An order may be eligible for cancellation before production begins, subject to our Return & Refund Policy and the stage of the order at the time the cancellation request is received.
Orders cannot be cancelled once production has started.
Production may be considered started once approved files have been released to production or manufacturing activities have begun.
Amounts already paid may become non-refundable once production starts, subject to applicable law and our Return & Refund Policy.
Because our products are custom manufactured to customer-approved specifications, they generally cannot be restocked or resold to another customer.
Eligibility for refunds, reprints, replacements, credits, or other remedies is governed by our Return & Refund Policy.
If you believe an order contains a manufacturing defect or materially differs from the approved specifications, you must follow the claim procedure described in that policy and provide any requested photographs, videos, samples, or other evidence reasonably necessary to evaluate the claim.
Normal manufacturing tolerances, approved artwork errors, customer-supplied file issues, and differences that were disclosed or visible in an approved proof are not automatically considered manufacturing defects.
Custom Boxes Deals will not be responsible for a delay or failure to perform caused by circumstances beyond our reasonable control.
These may include:
Where reasonably possible, we will continue performance after the event preventing performance has been resolved.
© 2026 Custom Boxes Deals. All rights reserved.
Unless otherwise stated, the website and its original content, including text, graphics, photographs, product presentations, layouts, branding, and other materials created for Custom Boxes Deals, are owned by or licensed to Custom Boxes Deals and are protected by applicable intellectual-property laws.
You may use the website for legitimate personal or business purchasing purposes.
You may not reproduce, republish, commercially exploit, scrape, distribute, modify, or create derivative works from protected website content without permission, except where permitted by law.
Nothing in these Terms transfers ownership of Custom Boxes Deals trademarks, branding, website materials, or other intellectual property to you.
If a claim, demand, proceeding, loss, damage, liability, or reasonable cost arises because artwork or other content supplied by you infringes or allegedly infringes another person’s rights, you agree, to the extent permitted by applicable law, to defend, indemnify, and hold harmless Custom Boxes Deals, the applicable contracting entity, and their respective officers, employees, contractors, production partners, and service providers from claims arising from that submitted material.
This obligation does not apply to intellectual property independently created by Custom Boxes Deals without relying on customer-supplied material.
We aim to manufacture products so that they materially conform to the final approved proof and written job specifications, subject to the manufacturing tolerances described in these Terms.
If an order contains a qualifying manufacturing defect, the remedies available to the customer will be determined under our Return & Refund Policy and applicable law.
To the fullest extent permitted by law, Custom Boxes Deals disclaims warranties that are not expressly stated in these Terms, the applicable order documents, or required by law.
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
To the fullest extent permitted by applicable law, Custom Boxes Deals and the applicable contracting entity will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or relating to the website, an order, production, or delivery.
This includes, where legally permitted, loss of profits, loss of revenue, loss of business opportunity, loss of anticipated savings, loss of goodwill, or loss of data.
To the fullest extent permitted by law, the aggregate liability of Custom Boxes Deals arising from a particular order will not exceed the amount actually paid by the customer to Custom Boxes Deals for the portion of the order giving rise to the claim.
These limitations do not apply to liability that cannot lawfully be limited or excluded.
We make reasonable efforts to keep information on the website accurate and current.
Because custom manufacturing capabilities, materials, availability, pricing, finishes, specifications, shipping services, and production conditions may change, website information may occasionally contain errors or become outdated.
Order-specific written quotations and specifications take priority over general website information relating to the same order.
Use of personal information submitted through this website is governed by our Privacy Policy.
By using the website or placing an order, you acknowledge that information may be processed as reasonably necessary to provide quotations, process payments, communicate about orders, manufacture products, arrange delivery, prevent fraud, maintain records, and comply with legal obligations.
You agree that electronic communications may be used in connection with quotations and orders.
Where these Terms require something to be “written” or “in writing,” an email, electronic proof approval, customer portal approval, or other electronically recorded confirmation accepted by Custom Boxes Deals may satisfy that requirement unless applicable law requires another form.
You are responsible for ensuring that the email address and other contact information supplied with your order remain accurate.
If different documents relating to an order contain inconsistent terms, the following order of precedence generally applies unless expressly agreed otherwise in writing:
A later written amendment expressly agreed by both parties may override an earlier document.
To the extent permitted by applicable law, these Terms and transactions with Custom Boxes Deals are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Unless applicable law requires otherwise or the parties agree to another dispute-resolution process in writing, any legal proceeding arising from these Terms or an order must be brought in a court of competent jurisdiction located in New York, New York.
Nothing in this section prevents either party from exercising rights or remedies that cannot legally be restricted by contract.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.
The remaining provisions will continue in effect.
If Custom Boxes Deals does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce that provision later.
A waiver relating to one situation does not automatically constitute a waiver relating to another situation.
These Terms, together with the applicable quotation, invoice, approved proof, job specification, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other order-specific agreement incorporated by reference, constitute the agreement between the parties regarding the applicable transaction.
They supersede prior discussions or representations concerning the same subject matter, except where expressly preserved in a written agreement.
We may revise these Terms from time to time.
Material changes will be reflected by updating the “Last Updated” date at the top of this page.
Changes will not retroactively alter an existing accepted order unless required by law or agreed by the parties.
Questions about these Terms or an existing order may be directed to:
Custom Boxes Deals 295 5th Ave New York, NY 10016 United States
Phone: +1 888-316-7748
Email: sales@customboxesdeals.com
